Privacy Policy
PRIVACY NOTICE
This Privacy Notice describes how we process your personal data that we collect, or you disclose when you visit AJOSEPO.COM or shop at one of our homepages.
We are committed to ensuring your privacy is protected. Consequently, should we ask you to provide certain information by which you can be identified when using our website, then be rest assured that it will only be used per this Privacy Policy.
This Privacy Notice is intended for any former, current, or potential customer and user of a product or service offered by AJOSEPO LIMITED, or just as a visitor to one of our official websites.
Section 1. Data Controller
1.1 AJOSEPO LIMITED is responsible for the processing of your personal data:
AJOSEPO LIMITED
CRN: 15417035
47 Abram Building
Riverscape Walk
London
E16 2RA
1.2 Contact
If you have any questions regarding the processing of your personal data, please contact us at hello@ajosepo.com
We monitor such communications; however, please do allow a maximum of 14 days to process your request.
Section 2. Collection and Use of Your Personal Data
2.1 COMPLETION OF YOUR ORDER. For us to complete your order, we require some information from you. Consequently, when you make a purchase, you will have to provide your name, address, e-mail, phone number, and your chosen method of payment. Furthermore, you will have to inform us of what products you wish to purchase. We use this information to fulfil your order.
2.2 CUSTOMER SERVICE. When you contact our customer service via e-mail or phone, we register the personal information that you have provided us. Our customer service has access to all information regarding your order, so we can assist you. Our customer service will also have access to former correspondence with you, as this ensures we provide you with a better service.
2.3 IMPROVEMENT OF YOUR USER EXPERIENCE. We strive to provide you with the best user and shopping experience on our websites. To be able to do this effectively, we apply cookies to see how you utilise the websites so we know what we can improve. Information about your browser behaviour enables us to improve your experience and the website’s layout. We also use your browsing data to recommend specific products we think you would like. You can read more about the cookies we use under our ‘Cookie Policy’ on the brand-specific website you visit.
2.4 MARKETING & IMPROVEMENT OF THE WEBSITE. We and our partners use personal data to personalise recommendations and promotions on our websites. This ensures we can provide you with the best tips, relevant news and marketing based on your interests on our websites and social media platforms – such as Facebook and Instagram. To achieve this, we utilise information on your use of our websites and services, your order history, former correspondences, and profile information. We use “Google Analytics” to improve our website’s experience.
2.5 REGULATORY REQUIREMENTS. We keep your personal data to comply with different legal and regulatory requirements.
Section 3. Legal Grounds for the Collection and Processing of Your Personal Data
3.1 COMPLETION OF YOUR ORDER. Contractual basis centred on Article 6(1)(b) of the General Data Protection Regulation (‘GDPR’).
3.2 CUSTOMER SERVICE & IMPROVEMENT OF THE USER EXPERIENCE. Legitimate interests centred on Article 6(1)(f) of GDPR.
3.3 COOKIES FOR NEWSLETTER/AJỌṢEPỌ PARTNERSHIP, MY ACCOUNT, AND MARKETING. Consent centred on Article 6(1)(a) of GDPR.
3.4 REGULATORY REQUIREMENTS. Legal obligations centred on Article 6(1)(c) of GDPR.
Section 4. Transfer of Personal Data
4.1 We share your personal information with our partners to ensure we can offer you our different services. All our partners are legally bound to treat your data with a sufficient level of protection. Some of our partners are independent “data controllers” while others are “data processors”.
Consequently, we share your information with the following partners:
COURIERS
DIFFERENT PAYMENT SYSTEMS GROUP
IT PROVIDERS
GROUP AFFILIATED COMPANIES
Section 5. Transfer of your Personal Data to Third Countries
5.1 Some of our partners process your data outside the EU. In these situations, we always ensure your personal information is sufficiently secured and protected:
GOOGLE, USA - the transfer of data is secured by Google’s certification in the EU-USA Privacy Shield.
FACEBOOK, USA - the transfer of data is secured by Google’s certification in the EU-USA privacy shield).
Section 6. How Long is your Data Stored
6.1 Only for the duration that is required to fulfil the purpose for which it was collected or to comply with legal requirements. When this has been achieved, your data is deleted.
You can always request we delete the personal information we have recorded. We will respond to your request within 14 days unless we are legally required to keep the information or if the information is relevant in an upcoming or pending case or dispute.
Section 7. Your Data Rights
7.1 Per the conditions outlined in GDPR, you are entitled to the following rights:
The right to request access to your personal data.
The right to the rectification of your personal data.
The right to the erasure of your personal data.
The right to restriction of processing of your personal data.
The right to data portability.
The right to object to the processing of your personal data.
However, note that the above-mentioned rights have to be balanced against legal obligations and AJOSEPO’s legitimate interests.
Nonetheless, you have the right to file a complaint with the competent supervisory authority, which in the case of AJOSEPO is the Information Commissioner’s Office.
Please contact hello@ajosepo.com if you want to exercise your rights.
Section 8. Revision of our Privacy Notice
8.1 Our Privacy Notice is regularly reviewed and subject to changes. The date of the latest revision of the Privacy Notice can be found at the bottom of this page. Any new amendments will apply as per the revision date. Consequently, we encourage you to periodically review the Privacy Notice to be informed about how we are protecting your data.
Section 9. Cookie Policy
9.1 What are cookies?
A cookie is a small file of data that is downloaded on your computer, tablet, or smartphone when you visit a website.
9.2 How does our website utilise cookies
Generally, we utilise cookies to improve your shopping experience with us. Some cookies are essential for us to provide with necessary functions on our website. Additionally, cookies provide a summary of your visit to our website so we can continuously customise and improve your shopping experience with us. For example, cookies remember your preferences; record what you have added to your shopping cart; your previous visit(s) to our website; and your preferred currency and language. Further, we utilise targeted cookies to make our advertising more specific to you.
There are 4 categories of cookies we utilise:
REQUIRED These cookies are necessary for the site to function properly, including capabilities like logging in and adding items to the cart.
PERSONALISATION These cookies store details about your actions to personalise your next visit to the website.
ANALYTICS These cookies help us understand how you interact with the site. We use this data to identify areas to improve.
MARKETING These cookies are used to optimise marketing communications and show you ads.
9.3 How long are cookies stored?
The cookie typically has an expiration of 90 days to 24 months. Nonetheless, do note that when a cookie expires, it is automatically deleted.
9.4 How do I block or delete cookies?
Simply change the browser settings on your electronic device i.e., computer, tablet, or smartphone, or visit htttp://www.aboutcookies.org
Please kindly note that if you choose to block all cookies, this may have an impact on your ability to effectively navigate our website, including access to certain functions and services –because these depend on cookies.
9.5 How can I delete cookies?
This is dependent on your chosen browser, e.g., Chrome, Firefox, Safari, and electronic device e.g., computer, tablet smartphone.
Nonetheless, you usually can access this functionality under the settings ‘Security and Privacy’. Additionally, click on your relevant browser below to obtain instructions on how to delete cookies:
Please note that if you utilise more than one browser, you will have to delete cookies from each browser.
Last Revision Date: 30 May 2024