Section 1. Returns
1.1 You have the legal right to cancel the purchase agreement without justification within 14 calendar days from the date of receiving the product(s). The cancellation deadline is met if you send us a notification at hello@ajosepo.com before the deadline and ship the product(s) without unreasonable delay after the notice.

1.2 The product(s) must be returned in the original packaging. You must ensure that the product(s) are properly packed as you are responsible for the packaging until AJOSEPO receives it. The product(s) you return must be in the same condition as it was received. If the product(s) has been visibly used, you will lose your right to cancellation. We cannot accept returns on earrings due to hygiene reasons.

1.3 Please return the product(s) to: AJOSEPO LIMITED, 47 Abram Building, 7 Riverscape Walk, London, E16 2RA. Please note your order reference number on your parcel before you return it, so we can easily detect your order. We recommend that you save the postal receipt as proof that you have returned the product(s).

1.4 We offer free returns for customers in the UK. Customers outside the UK will have to pay the return shipment costs themselves.

1.5 Upon receipt of the product(s), we will refund the amount you paid for your product(s) excluding the original shipping charges (if applicable) and any taxes or import duties incurred (if applicable). We will ensure you are refunded no later than 14 days after receiving the returned product(s).

1.6 The refund will be returned to the original payment method unless otherwise agreed or deemed necessary. 

Section 2. Returns From The EU/Returns Outside The EU
2.1 When returning products from the EU and outside of the EU, you must add a commercial invoice to your return parcel. If the commercial invoice is missing on your parcel, you run the risk of the parcel being returned to you. Do contact us at hello@ajosepo.com to receive your commercial invoice before returning your items.

Section 3. Exchange of products
3.1 We are currently unable to offer exchanges. Please return the product for a refund and subsequently place a new order for your preferred product.